Terms of Service — VaidyaHQ | Digital Prescription & Clinic EMR Platform

1. Clinical Decision Responsibility & Medical Disclaimer

IMPORTANT NOTICE: VaidyaHQ is a digital clinical workflow, prescription authoring, and electronic medical records (EMR) software platform. It is NOT an autonomous diagnostic engine, and it does not substitute professional medical evaluation or diagnostic judgment. All diagnoses, clinical dosage determinations, drug interaction assessments, and treatment decisions remain 100% the independent and sole legal responsibility of the licensed medical practitioner (under National Medical Commission guidelines and applicable Telemedicine Practice Guidelines).

2. Practitioner Registration & Clinic Credentials

To utilize VaidyaHQ, you must be a qualified medical practitioner registered with the State Medical Council or National Medical Commission (NMC) of India. By establishing an account, you affirm that all medical registration credentials, qualification titles, and clinic address details entered on your prescription headers and Rx pads are truthful, active, and fully verifiable.

3. Closed Beta Testing Phase (Commencing October 21, 2026)

VaidyaHQ is currently operating under an invitation-only Closed Beta testing program. During this phase:

Limited Membership: Access is restricted strictly to invited practitioners and approved waitlist members holding a valid onboarding invite token.
Complimentary Access: All subscription and payment flows are disabled. Platform usage and WhatsApp prescription dispatch during the beta testing period are completely free of charge. No payment card or banking details are collected.
Data Permanence: All patient records, consultation histories, and clinic configurations established during beta testing remain fully preserved and will seamlessly transition upon general commercial release.

4. Subscription Licensing & GST Invoicing

Following the conclusion of the closed beta testing phase, VaidyaHQ is offered under transparent annual licensing plans:

Solo Practitioner: ₹5,999 / year (+18% GST). Unlimited digital prescriptions, branded PDF generation, and patient records.
Multi-Doctor Clinic: ₹12,999 / year (+18% GST). Multi-doctor scheduling, receptionist role-based permissions, and consolidated audit trails.
Statutory Tax Compliance: Invoices with your clinic’s GSTIN are generated and delivered electronically upon renewal.

5. Data Protection Roles (DPDP Act, 2023)

In compliance with the Digital Personal Data Protection (DPDP) Act, 2023:

The attending doctor/clinic is the Data Fiduciary, maintaining legal custodianship, patient consent authority, and diagnostic ownership of patient health data.
VaidyaHQ acts exclusively as the Data Processor, processing records solely on the documented instructions of the clinic to generate prescriptions, archive medical histories, and transmit records via WhatsApp.
Data is hosted securely within data infrastructure located in Mumbai Region (India), ensuring data localization within the Republic of India.

6. Service Availability & SLA

VaidyaHQ targets a 95% uptime SLA for web portal accessibility, electronic prescription generation, and automated WhatsApp delivery channels. Scheduled maintenance windows are communicated in advance.

7. Contact & Official Notices

All official notices, legal inquiries, billing questions, and clinic support requests should be directed to our unified contact desk:

Email: contact@vaidyahq.in

Operating Location: Bengaluru, Karnataka, India